FAQ

Mai Host is reinventing customer satisfaction by making customer support our priority. With over seven years in ecommerce, we have developed extensive knowledge in support.

Our highly skilled team will configure, monitor and manage your hosting account 24/7 and be there when any problem may arise.

How long does it take to set up an account?

Orders can be set up in less than 5 minutes but not greater than 24 hours.

How would I get a domain name? Do you sell them?

We don't currently host domain names now. If you would like a domain, you could just go to a place like Godaddy, register there and point the nameservers to ours. We will tell you how to do this once you register.

Do you offer Windows or Linux plans?

We offer Linux web hosting accounts. We do not handle Windows on any machines due to its overall instability and obsessive cost for licensing.

How do I access my Cpanel control panel?

You can login to your Cpanel control panel at http://yoursite.com:2082 where "yoursite" is your own domain name.

What are the nameservers for the current machine?

The nameservers of your machine will be in your welcome e-mail when you sign up.

How do I FTP into my account?

First you must obtain an FTP program such as Filezilla. Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields. Once logged in, you have complete access to your account.

Is there a manual I can reference to use Cpanel?

Yes, access it by clicking here

Where are my statistics?

Click the report button after logging into Cpanel and hit the Webalizer option. This will open a new window to Webalizer with all your statistics for that domain.

Which folder do I load my web pages to?

You should place all of your web documents in the public_html directory.

What version of Perl comes installed on your servers?

Perl 5.6.1.

What version of PHP comes installed on your servers?

We are currentally running PHP 4 and 5

What version of MySQL comes installed on your servers?

MySQL 5.0.45-community

I've uploaded my site and still see "placeholder for ..."?

You are still seeing the default index.html page set up when you ordered your hosting plan through us. Make sure to delete that old index.html page, then your site should resolve correctly.

How long does it take for my DNS changes to update world wide?

Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower.

Why isn't my SSI working?

In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.